I was discussing about this with quite a few people around me and I found a link that deals with exactly te same, "The Art of Complex Problem Solving".
This article deals with the following:
- Kinds of Problems
- Seeing the System
- Filling the vaccum
- Visual Modeling
- The Problem-solving System
- Process
For the benefit of Software Developers, please find the following links to strengthen your Troubleshooting skills and Foundations.
From TechMasala
1 comment:
Sumanth, you may be interested in the book How To Solve It by G. Polya. It focuses on heuristics in math but the approach is usable in many (any, perhaps?) fields.
A summary:
http://www.math.utah.edu/~alfeld/math/polya.html
Miguel
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